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Help

Customer Service

At Cubs Cartel you’ll meet a team of employees who are as dedicated about your purchase as you are. If you experiencing problems of any kind, we are only an email away or call away.

Feel free to send us an email at [email protected] or call us on +44 (0) 2037937214.

Size, how will I know which one to go for?

We know how tricky this can be and to (hopefully) make things a bit easier we’ve drawn up a small size chart for your reference. But as always, if in doubt feel free to give us a call or send us a quick email with any questions.

SIZE GUIDE – CLOTHING

THE SIZE GUIDE IS A GENERAL GUIDE. IT GIVES YOU THE OPPORTUNITY TO COMPARE SIZES AND GIVES YOU AN INDICATION OF THE AVERAGE NUMBERS. HOWEVER, AS BRANDS AND STYLES VARY PLEASE REMEMBER TO VISIT THE TAB ‘SIZE & FIT’. THIS WILL TELL YOU IF A PARTICULAR STYLE DIFFERS FROM THESE SIZE GUIDES.

APROX AGEHEIGHT (CM)HEIGHT (INCHES)
Newborn50-56 cm19.5″-22″
1-3 months56-62 cm22″-24.5″
3-6 months62-68 cm24.5″-26.5″
6-9 months68-74 cm26.5″-29″
9-12 months74-80 cm29″-31.5
12-18 months80-86 cm31.5″-33.5″
18-24 months86-92 cm33.5″-36.5″
2-3 years92-98 cm36.5″-38.5″
3-4 years98-104 cm38.5″-41″
4-5 years104-110 cm41″-43.5″
5-6 years110-116 cm43.5″-45.5″
6-7 years116-122 cm45.5″-48″
7-8 years122-128 cm48″-50.5″

SIZE GUIDE – SHOES

IN ORDER TO DETERMINE YOUR CHILD’S SHOE SIZE, SIMPLY PLACE YOUR CHILD’S FOOT ON A PIECE OF PAPER AND DRAW A LINE AT THE TOE AND AT THE HEEL AND MEASURE THE DISTANCE.

WE RECOMMEND THAT YOU ALLOW SOME ROOM FOR GROWTH, SUBJECT TO YOUR CHILD’S AGE – PLEASE SEE THE ADVISED FOR GROWTH WHEN VIEWING THE SHOE SIZE IN QUESTION.

IN ORDER TO HELP YOU SELECT THE RIGHT SIZE, WE ALWAYS SHOW INSIDE MEASURES FOR ALL OF OUR SHOES (ALL MEASUREMENTS SHOWN IN CM).

Do you stock organic products?

We’re happy to say that most of our brands have an eco-friendly mind-set, with the majority using organic fabrics.

Sold out, what do I do?

We often manage to source additional items after we have sold out, which is why we have added the ’notify me’ function. Just enter your email and we’ll send you a note when your item(s) is back in stock.

Gift for someone special – can you help?

ANYTIME! If you need a helping hand, simply contact us and we will be more than happy to help. Alternatively, if you already have your eye on something, order directly on our site and add a personalised message, as well as Cub-tastic gift-wrapping. Lastly, if you simply would like to offer someone special the opportunity to explore Cubs Cartel, we also offer gift cards.

What about shipping?

It’s very easy, we promise. The following shipping prices apply to any purchase made at Cubs Cartel.

Within the UK, all shipping is free of charge when your order is over £50; within the EU it’s €140; and the rest of the beautiful world is $240.

When will I receive my goods?

Your order is precious to us and so are speedy deliveries. All orders received before 2pm will be shipped the same day and will be with you the following working day (UK). We use both Royal Mail and DPD/Interlink Express for our deliveries. For international deliveries please allow up to 7 working days for your parcel to reach you.

If you have any questions/concerns/thoughts/feelings about your delivery, please feel free to contact us.

Sale, when is the next one on?

We hold 2 annual sales, and whenever items go into sale they stay on sale. Register to receive our newsletter and you’ll receive a notification when our sale starts.

Returns Policy, what are the rules?

Our return rules are simple: take up to 14 days from the day you received your order. We offer free returns on all UK orders with Collect+. Outside the UK, all returns are paid by you, and this means you are responsible for your parcel until it arrives safely back at our HQ. Visit the Returns section for more information.

If I change my mind, how do I cancel my order?

You will always be able to cancel your order up until the point of dispatch. Just contact us and we will do everything possible to cancel the order.

Refund, when does the money hit my account?

Once we receive your returned items, we aim to process all returns within 3 working days. Your refund will be issued through the same payment method as you used when you placed the order, and the money should be with you within no more than 5 working days.

Please note that on orders outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau.