Returns

We hope you and your cubs love your new treasure. But if it’s not for you, don’t worry, just send it back to us, in its original and unworn condition, within 14 days of receipt for a refund or an exchange. Easy peasy.

All you have to do is fill in the enclosed forms (if misplaced print a new here), say so long, pack the goods safely and send to:

Cubs Cartel
33 Baseline Business Studios
Whitchurch Road
W11 4BN
London
UK

Remember! We offer free returns on UK orders over £75 with Collect+.*
Simply go to this link for your pre-paid returns label here, enter the required information, then print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Take your returns to your local Collect+ store and keep hold of the receipt.

For international returns, clearly label your parcel as ‘RETURNED GOODS’ to avoid further handling, customs fees, silly mistakes etc. We recommend that you send your returns using a recorded or ‘signed for’ service and that you retain proof of postage, just in case. We won’t be able to issue a refund until the parcel is safely back in our nest.

Your refunds are normally processed within 3 working days, and each one will be made to the original method of payment. Keep your eyes peeled, this can take up to 5 days to appear in your account. Unfortunately, shipping costs and import fees are not refundable.

Cubs Cartel will only refund the cost of shipping if your order is incorrect or faulty. If the item was faulty when you received it, we’re very, very sorry. Please notify us within 14 days of receipt.

*Please note that we do not offer free returns on sale orders.